Support Services

Our support services apply an individualized approach to help clients advance their emotional wellness and increase their access to medical services and food.


Client Support by Caseworkers

  • Our caseworkers guide clients to services that meet their personal goals, monitor client progress, arrange for one-on-one instruction, and make referrals.
  • Caseworkers also conduct home visits, during which they can help a client read mail, write checks, manage finances, complete forms.
  • Caseworkers also can perform basic home repairs to ensure a client’s safety.
  • Bilingual casework services are available.

Guided Transport Service

  • Our transport service connects clients to life-sustaining medical care, critical food supplies, and agency services.
  • Our service is “door-through-door,” which means that our drivers also escort clients from their homes and into their destinations.
  • Our drivers are trained in techniques to guide people with vision impairments effectively in indoor and outdoor environments. When it is necessary, they also read paperwork, carry bags into clients’ homes, and provide additional assistance.
  • While there is a ticket fee of $3.50 per ride, no qualified client is denied our transport service due to financial hardship.
  • Each client may take an unlimited number of rides each month to and from agency services and up to three (3) rides monthly for medical appointments, grocery shopping, and other critical needs. Reservations are required at least seven (7) days in advance.
  • Cancellations of transport rides on the day of or the day before scheduled services affect arrangements for other clients and often prevent others from getting needed rides. Clients are asked to please limit late cancellations to only unavoidable situations and provide as much notice as possible.

Essential Home Deliveries

  • Our transport team also can provide at-home deliveries of groceries and other food supplies, prescriptions, and assistive technologies.
  • Home deliveries must be scheduled in advance.

Individual Counseling

  • Individual sessions with professional counselors help clients become more accepting of their impairments, deal with other emotional challenges, and improve their outlook on life.
  • In-person counseling sessions can be held at an agency campus or in a client’s home.
  • Counseling by phone or videoconferencing also is available.

Peer Support Groups

  • Peer Support Groups give clients opportunities to express needs and concerns, participate in problem solving, and share resources in environments of openness, respect, encouragement, and trust.
  • Our support groups include our Lehigh Valley Client Group, Monroe Client Group, Men’s Group, Women’s Group, and Spanish-Speaking Client Group.

Social and Recreational Activities

  • Our social and recreational activities help clients remain active, execute skills and techniques that they have learned, connect with those who face similar challenges, and avoid the harmful effects of isolation.
  • Popular activities include shopping trips, nature walks, wine tasting, and theater trips.

Posch Braille Library

  • The Posch Braille Library at our Lehigh Valley Services Center includes more than 400 braille books, games, and additional items.
  • All original library items were from the collection of Gary John Posch Jr., an avid braille reader who passed away in 2013 at the age of 36.
  • The library is open to our clients during typical service hours by appointment.

Contact for Information

Jennifer Pandolfo, 570.992.7787, Ext. 222